These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by thespringfield.co.uk (“thespringfield.co.uk”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
1. Scope of our Service
Through the website we (thespringfield.co.uk and its affiliate (distribution) partners) provide an online platform through which visitors to the website can make reservations for the Springfield Country Hotel. By making a reservation through thespringfield.co.uk, you enter into a direct (legally binding) contractual relationship with the hotel.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
2. Prices and Best Price Guarantee
The prices on our site are highly competitive. All prices on the thespringfield.co.uk website are per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
Sometimes cheaper rates are available at our website for a specific stay at the hotel, however, these rates may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
3. Privacy
thespringfield.co.uk uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking, we will not disclose your personal information to third parties without your consent. Please have a look at our privacy policy for further information.
4. Free of charge
Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.
5. Cancellation
By making a reservation with the hotel, you accept and agree to the cancellation policy of the hotel, and to any additional (delivery) terms and conditions of the hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel (the delivery terms and conditions of a hotel can be obtained with the relevant hotel). The general cancellation policy of the hotel is made available on our website during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation policy. We recommend that you read the cancellation policy of the hotel carefully prior to making your reservation.
6. Further correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) A member of hotel staff will phone you on the telephone number provided by you to arrange a deposit equal of one night’s stay of your booking. Other than the email confirmation provided for the confirmation of the booking and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.
7. Disclaimer
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
8. Miscellaneous
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by thespringfield.co.uk, its suppliers or providers.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with UK law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the UK.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
Tariff Notes & General Information
Family Rooms
Larger standard rooms with a double bed plus one or two single beds. Some of the rooms can, in addition, accommodate a travel cot or a folding bed. All rooms are en-suite featuring a large shower rather than a bath.
Standard Lodge Rooms
5 spacious ground floor rooms with coffee table and sofa , en-suite shower room with a large walk-in shower.
Superior Double Rooms
Modern rooms with sleigh beds and flat screen plasma TVs situated within the original part of the hotel. Ist and 2nd floor accommodation available. All rooms with luxurious en-suite facilities with a shower/bath.
Superior Grange Rooms
Modern rooms with sleigh beds and flat screen plasma TVs. Situated on the ground floor at the front of the hotel with direct access to the grounds and car parks. All these rooms feature luxurious en-suite facilities with a shower/bath.
Executive Rooms
First floor accommodation featuring balconies overlooking the gardens, a wall-mounted flat screen TV, sofa, coffee table, en-suite luxurious bathroom with double-ended bath and separate shower cubicle. Limited rooms include a King size bed with a pull out bed others include 3x single beds.
Deposit and Cancellation Policy
At the time of booking a non-refundable deposit equivalent to the first night’s stay will need to be paid as confirmation.
However, should you wish to cancel and provided you have given 48 hours’ notice, the deposit will be kept for 12 months to allow you to re-book at a later date. Should cancellation be made less than 48 hours prior to your arrival date, no re-booking will be permitted.
Internet
Complimentary internet wireless broadband is available throughout the hotel.
Room Access
We try to give access by 2.00 p.m. on arrival and to vacate by 11.00 a.m. on departure, if possible.
Late Arrival
Please inform reception if your arrival time will be after 10.30 p.m. For all guests arriving or wishing to eat after 9.30 p.m. we do offer a late supper tray menu, which is available by prior arrangement with reception. Please ask for further details.
Room Service
A charge of £5.00 per person will be added for any room service provided.
Meal Times
Breakfast
Monday – Friday, 7.15 a.m. – 9.30 a.m.
Saturday and Sunday, 7.15 a.m. – 9.45 a.m.
*Tea and coffee are served upon request during the day
*Bar Snacks are available daily
Dinner
Monday – Saturday, orders 6.00 p.m. – 9.30 p.m.
Sunday, orders 7.00 p.m. – 9.00 p.m.
2 Course with coffee £29.50
3 Course with coffee £35.00
Children’s menu available.
There is no room charge made for children under the age of two. Food is charged as taken. The first two occupants in a family room/suite are charged at the adult rate. Travel cots are available at £5.00 per cot, per night. We reserve the right to alter the tariff without prior notification.
